DIFFICULT DEBTORS PART ONE
Collection attorneys handle the pain of debts for businesses. Both the big and small collection attorneys have learned the techniques to dealing with difficult debtors. These difficult debtors are easy to spot and from the start are handled with different tactics then those debtors that seem to want to cooperate and make good on the debt owed.
Collection attorneys have become skilled in tracking the debtors down and helping ensure they pay the amount owed. It is simple and takes little skill to know the difficult debtor when you find one. They are the ones with all the excuses, the blame on why they don't owe the debt and will deny owing anything.
Collection attorneys first must always keep their cool and professional attitude. Just as the debtor was delivered goods, you as a collection attorney are delivering a service of collecting the debt for a client. You are a professional and should never allow the difficult debtor to try to turn things into a personal attack. Never yell, raise your voice, or swear. You should never threaten.
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