Zen and Debt Collection

I was reading a fairly lightweight  article on the web regarding the current state of Debt Collection Practices in the US, and was struck by their statement

"Debt collection leaders need to become more aggressive when it comes to policy making, employee training, records governance and general customer relationship management." 

There is, of course, a large dividing line between a debt collection agency, an in-house debt collection department, and a debt collection attorney.  We all fall under the broad heading of "Debt Collection Leaders".

With the news lately awash of instances of unscrupulous fake collectors trying to cash in on Christmas Money, the Federal Trade Commission and Consumer Financial Protection Bureau publishing tumultuous results on customer complaints about the debt collection industry, I am given pause to the statement in MircoBilt.

• Policy Making
• Employee Training
• Records Governance
• Customer Relationship Management.

These are the hallmarks of our law practice, focussed predominantly on debt collection.  As Attorney's we are held to a much higher standard, and we are very proud of how hard we work to help our client's internal receivable management processes.  We are quite proud of the level of internal training we provide our Florida Debt Collection Attorneys.  And holding the debtor along with our client with the utmost of respect is a cornerstone of our practice.

The bottom line is that there have always been those who would borrow with no intention of paying.  We consider that theft.  We also consider that these are the minority of debt collection cases.  Most often, the hardships of the economic downturn have simply put the squeeze on many individuals and businesses.

What is equally obvious, is our economy will not recover if our businesses cannot grow because they are saddled with the debt from advancing goods and services to their customers.   As debt collection attorneys, it is our job to reconcile these issues, and get the money to the businesses that are owed, while doing our best to preserve the dignity of the debtor that has run into hard times.   The rebound of our economy, depends on practices like ours, to continue to feed the economic engine that grows our business world.

It is an honor to serve our clients through:

• Policy Making
• Employee Training
• Records Governance
• Customer Relations Management.

Marcadis Singer PA
Debt Collection Attorneys for the state of Florida.